Don't tolerate poor retail staff - replace them while you can!

This is a message for all the retailers out there in the high street that persist in allowing shocking levels of customer service and staff attitude towards customers.

Memo

To: Retailers in the High Street
From: Disillusioned Customer

The recession has firmly taken hold of retail high streets everywhere. Many retailers have unfortunately gone out of business, releasing many good staff into the marketplace.
When was the last time you (as a retailer) actually looked at the quality of your staff?
When did you last reprimand one of your till operators for being rude to customers, disrespectful to their needs or even worse adopting a real "don't give a sh*t" attitude?
Let me guess....probably never!

Many retail staff really can't be bothered and are just going through the motions at work to receive their wages at the end of the week. They don't care about the service they give and (seemingly) even less about the customers they serve. This is costing retailers like you, business, and driving people further online - me included!!

Why don't actually take an interest in improving the quality and calibre of your staff? You have the opportunity to recruit some good people in the market at the moment - good skilled retail staff, that actually want to work and serve your customers to the best of their ability.

It isn't even hard to recruit these people - a simple poster in the window is probably all you need as a retailer at the moment - word will quickly get around.

I know, getting rid of existing staff isn't pleasant and takes time, but just think of the upside. You will actually have staff that want to work in your shop, and engage with your customers in the right way, to encourage them to return and spend money in your store next time.

So my message is a simple one.

If you have staff that can't be bothered, and are consistently underperforming, then make sure you can't be bothered with them. Go out and recruit better, more enthusiastic new staff that actually want to work............because you can. Make the most of the availability of the talent out there at the moment, and improve your service to your customers at the same time!!